1. Shipping Destinations: We currently deliver to addresses Australia wide.
2. Processing Time: Orders placed before 12pm will be processed on the day. Please ensure your address is correct before checkout & please let us know as soon as possible if there is a mistake. Orders that have already been shipped will incur an extra shipping fee as we will need to recover the order & resend your order.
3. Shipping Methods: We partner with Sendle to ensure a safe, timely & carbon neutral delivery.
4. Estimated Delivery Times: Delivery times may vary based on your location. You will receive an estimated delivery timeframe at checkout. Please note that unexpected delays due to external factors may occur, & we appreciate your patience in such situations.
5. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, destination, & shipping method chosen for your order. You can calculate the shipping cost in your cart & view the rate during the checkout process before finalizing your purchase.
6. Order Tracking: After your order is shipped, you'll promptly receive a confirmation email containing a tracking number and a link to monitor your order's journey. Alternatively, you can conveniently check the status and access tracking information by logging into your Basfoods account. Please note that once you've received a tracking number, it's your responsibility to stay informed about any updates. Should any issues arise with the courier, we advise contacting them directly. While we're here to assist whenever possible, please understand that once the item has been dispatched, it's beyond our control.
7. Delivery Issues: While we make every effort to ensure smooth & timely deliveries, unforeseen circumstances such as weather conditions, driver shortages or other external factors may impact delivery times. If you encounter any issues with your delivery, please contact our customer support team, & we will assist you in resolving the matter.
8. Incorrect Shipping Information: It is essential to provide accurate & complete shipping information when placing your order. Basfoods is not responsible for delays or non-delivery caused by incorrect or incomplete shipping details. Please review your shipping information carefully before confirming your order.
9. Refused or Undeliverable Packages: If a package is refused by the recipient or deemed undeliverable due to an incorrect address, the customer will be responsible for any return shipping costs incurred. We will refund the product cost, excluding shipping fees, upon receipt of the returned package.
10. Shipping Restrictions: Some products offered by Basfoods & orders placed may be subject to shipping restrictions due to their nature in size, weight or contents. We endeavour to ensure all orders are shipped without complication, however we appreciate your understanding with large orders & the difficulty in fulfilling & shipping those orders.
By placing an order with Basfoods, you acknowledge & accept the terms & conditions outlined in this Shipping Policy. If you have any questions or require assistance regarding your order or shipping, please contact us: admin@basfoods.com.au
Basfoods reserves the right to update or modify this Shipping Policy at any time, with changes becoming effective immediately upon posting on our website.
Thank you for choosing Basfoods for your culinary needs. We appreciate your trust in us!
100% Carbon Neutral Shipping
