Shipping policy
Shipping policy
Last updated: 13 August 2026
Basfoods Direct ships eligible products throughout Australia from:
419 Victoria Street
Brunswick VIC 3056
Refrigerated and frozen products
Refrigerated and frozen products are available for pickup only and cannot be shipped.
Available delivery and pickup options will be displayed at checkout.
Order weight
The maximum weight for each parcel is 21 kg.
Larger orders may be divided into multiple parcels, resulting in additional delivery charges. If an order cannot be shipped using the options selected at checkout, we will contact you to arrange an alternative or provide a refund.
Processing and dispatch
Orders are generally processed within one to two business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed from the next business day. Orders placed before 12 pm may be processed on the same business day, but same-day dispatch is not guaranteed.
Processing may take longer during promotions, seasonal periods or unusually busy periods.
Delivery charges
Delivery charges are calculated at checkout based on the delivery address, parcel weight and size, and available delivery service.
Any free-delivery offer or minimum-spend requirement will be displayed with the applicable promotion or at checkout.
Online prices apply to online purchases and may differ from prices offered in store.
Estimated delivery times
Estimated delivery times after dispatch are:
| Region | Estimated delivery time |
|---|---|
| Victoria | 2–4 business days |
| New South Wales, South Australia and ACT | 3–5 business days |
| Queensland | 3–6 business days |
| Western Australia, Northern Territory and regional areas | 5–10 business days |
These are estimates only. Delivery may be affected by the destination, carrier delays, weather, public holidays and peak periods.
We cannot guarantee delivery on a particular date, at a particular time or in accordance with requests such as “after 2 pm.”
Tracking
When your order is dispatched, we will send you an email containing available tracking information. Tracking updates may take up to 24 hours to appear.
You can also check your order status through your Basfoods account.
Delivery addresses
You are responsible for providing a complete and accurate delivery address at checkout.
Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional charges may apply if a parcel must be retrieved, redirected or sent again because the address supplied with the order was incorrect or incomplete.
Lost, delayed or damaged orders
Contact Basfoods as soon as possible if your order is lost, significantly delayed, damaged or delivered incorrectly.
Please provide your order number and, for damaged products, photographs of the parcel, packaging and affected products where possible.
We will investigate the issue with the carrier and provide any remedy required under the Australian Consumer Law. Delivery delays outside our reasonable control do not automatically entitle you to a refund, but they do not affect any rights you may have under Australian law.
Local pickup
Local pickup may be available from:
Basfoods Direct
419 Victoria Street
Brunswick VIC 3056
If you select pickup at checkout, wait until you receive confirmation that your order is ready before attending the collection location.
Orders unsuitable for shipping
We may cancel and refund an order if it cannot be shipped safely or reasonably, including because of its contents, weight, destination or carrier restrictions.
If this occurs, we will contact you and refund the affected amount using the original payment method.
Contact us
Email: info@basfoodsdirect.com.au
Telephone: (03) 9381 1444